Join the very first webinar of the Human-Centric Network, a new Nordic collaboration hosted by Digg (Sweden), Digdir (Norway), and DVV (Finland). The webinar will be held in English and focuses on: A Unified Digital Meeting with the Public Sector – Nationally and Across Borders. You will hear Nordic examples and have the opportunity to engage directly with the presenters.
A Unified Digital Meeting with the Public Sector – Nationally and Across Borders
Public services should be designed around people’s real needs and life situations – not organisational structures.
But what are the keys to delivering a cohesive, human-centred public sector? Join us to exchange insights from Norwegian, Swedish and Finnish project cases, reflect together, and help shape the next steps in building human-centric public services across borders. Together, the dimensions of the Human-Centric Guide and the three initiatives provide actionable insights to move from inspiration to realisation.
- We share concrete experiences and learn from each other’s successes and challenges
- Discuss the three dimensions of Human-Centric Governance through real-life cases (reflection paper Human-Centric Governance pub.norden.org)
- Reflect together: What worked well? What could be improved? What can we reuse in our own contexts?
Agenda
- Introduction, Marie Berntsen (Digdir)
- The Citizen App Initiative, Theodor Andersson (Digg)
- Life Event: Seriously Ill Child, Bente Steinnes and Astrid Twenebowa Larssen (Norwegian Directorate of Health)
- Zero Touch - Service Design in Life Events, Sirpa Fourastié (DVV)
- Q/A
The Human-Centric Guide highlights three key dimensions: Human-Centric Governance – setting clear direction through strategies, collaboration, and frameworks; Human-Centric Services – designed around real-life events and user needs; and Innovation – encouraging experimentation, new ways of working, and continuous improvement.
The Nordic DigiGov Lab project is led by Digg and carried out in collaboration with the Norwegian digitalization authority Digdir and the Finnish Agency for Digitalization and Population Data, DVV. The project is funded by the Nordic Council of Ministers and will run for two years, from 2024 to 2026.
Read more about DigiGovLab: https://www.digg.se/en/management-and-coordination/nordic-digigov-lab
